Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. While we do not offer refunds, we gladly offer merchandise credit on items that meet our return policy criteria: Returns must be initiated within 15 days of receiving your item(s), and item(s) must be in their original, unused condition.
To process your return smoothly, please submit a Return Request Form. We will respond with return instructions via email if the return is approved.
Please note we do not cover shipping costs associated with returning the item(s), unless the item(s) received was damaged. We also do not refund shipping costs, unless the item(s) was received damaged.
Once we receive your item(s), we will carefully inspect them to ensure they meet our return policy criteria. If your return is approved upon inspection, you will receive merchandise credit via email (valid for 30 days). If denied, we will notify you via email.
If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team.
Return Request Form
Please give us 3 - 5 business days to respond to all requests. Thank you for shopping Famuchi!